Privacy Policy

At Arrivee Pty Ltd (referred to as “Arrivee,” “we,” “our,” and “us”), your privacy is of utmost importance. This Privacy Policy outlines how we collect, use, and protect your personal and sensitive information when you engage with our foreign exchange services.

Information We Collect

‍We may collect the following types of information:

• Personal Information: Includes your name, contact details, identification documents, transaction history, and payment information.
• Sensitive Information: May include details about your financial status, banking information, and any other data necessary to verify your identity and comply with regulatory requirements.

How We Collect Information

‍We collect information directly from you when you:

• Register for an account or service with us.
• Complete transactions through our platform.
• Communicate with us via email, phone, or online forms.
• Use our website or mobile applications, which may automatically collect technical data such as your IP address and browsing behavior.

Use of Information

‍We use your personal and sensitive information to:

• Facilitate and process foreign exchange transactions.
• Verify your identity and comply with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations.
• Provide customer support and respond to inquiries.
• Improve our services and enhance your user experience.
• Conduct marketing, where you have given consent, to inform you about products, services, and promotions.

Disclosure of Information

‍We may share your information with:

• Service Providers: Third parties who assist us in delivering our services, including payment processors, identity verification services, and IT support.
• Regulatory Authorities: Where required to comply with legal obligations, including AML and CTF reporting.
• Business Partners: With your consent, for marketing or promotional purposes.

We ensure that any third parties with whom we share your information comply with applicable privacy laws and protect your data.

Data Security

‍Arrivee takes the security of your information seriously. We implement technical, administrative, and physical security measures to safeguard your data from unauthorized access, misuse, or disclosure. However, while we strive to protect your data, no security system is impenetrable, and we cannot guarantee absolute security.

International Data Transfers

‍Your information may be transferred to, stored, or processed in countries outside of Australia. We will take reasonable steps to ensure that any overseas recipients comply with applicable privacy laws and offer adequate protection for your personal data.

Your Rights

‍You have the right to:

• Access and correct the personal information we hold about you.
• Request the deletion of your data, subject to legal and regulatory requirements.
• Opt-out of receiving marketing communications.
• Lodge a complaint if you believe your privacy rights have been violated.

Contact Us

‍For any inquiries or concerns regarding this Privacy Policy or to exercise your rights, please contact us at:

Email: privacy@arrivee.com.au

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